Refund & Cancellation Policy

Short version: you're never charged before your campaign is live, you can cancel online any time, and cancelling stops future charges. Months already paid aren't refunded, except in the cases below.

When you're charged

• Signing up and saving your card costs nothing.
• New clients get 14 free days, starting the day the campaign goes live. The first charge of $500 happens when they end, and then every month on the same date, in advance.
• Returning clients who already used their free days are charged from the day their campaign goes live again.

How to cancel

• Before your campaign is live: Billing → "Cancel free trial". Nothing is charged.
• After it's live: Billing → "Update card, invoices or cancel". Cancelling takes effect at the end of the current paid month. No further charges are made.
• Cancelling stops our management. Your Google Ads account stays yours; pause or remove the campaign in Google Ads if you don't want Google to keep charging your ad spend.

Refunds

Payments for a month that has started aren't refunded, including partial months. We do refund in these cases:

• You were charged by mistake (for example twice, or after you had cancelled).
• We end the service without cause: we refund the unused part of the current month.
• We didn't deliver the work listed on What You Get for a month you paid for: tell us within 30 days and we'll refund or credit that month.

Approved refunds go back to the original card, usually within 5–10 business days.

Ad spend

We never charge your ad spend, so we can't refund it. Google bills it to your Google Ads account; questions about those charges go to Google.

Questions about a charge

Please contact us before contacting your bank: we'll look into it right away and fix any mistake. Email admin.leadaci@gmail.com.